1. Enrollment Policy:
Only individuals aged 18 and above can enroll in the program.
Enrollment requires agreeing to the terms and conditions outlined in the program.
2. Refund Policy:
Refunds are available within 7 days of enrollment, provided the participant has not accessed more than 20% of the program content.
Refund requests must be made in writing or via email to our support team at [email protected].
Refunds will be processed within 14 days of approval.
3. Code of Conduct:
Participants are expected to engage in respectful and constructive communication with instructors and fellow participants.
Any form of harassment, discrimination, or inappropriate behavior will not be tolerated and may result in immediate expulsion from the program without refund.
4. Copyright and Intellectual Property Policy:
All program materials, including but not limited to videos, texts, and graphics, are protected by copyright.
Participants may not reproduce, distribute, or share program materials without explicit permission from the program administrators.
Violation of copyright and intellectual property rights may result in legal action.
Procedures:
Enrollment Procedure:
Interested individuals visit the program website and complete the enrollment form.
Upon submission, participants receive an email confirmation with enrollment details and payment instructions.
Once payment is received, participants gain access to the program materials and online platform.
Support Procedure:
Participants experiencing technical issues or requiring assistance can contact our support team via email or through the online platform.
Support inquiries are typically addressed within 24-48 hours during business days.
Content Access Procedure:
Participants can access program content through their unique login credentials provided upon enrollment.
Content is organized into modules, which participants can progress through at their own pace.
New modules may be unlocked based on completion criteria or time intervals, as determined by the program structure.
Feedback Procedure:
Participants are encouraged to provide feedback on the program content, structure, and overall experience.
Feedback can be submitted through online forms or surveys provided within the program platform.
Feedback is reviewed periodically to improve and enhance the program based on participant suggestions.
Refund Procedure:
Participants requesting a refund must submit a refund request in writing or via email to the support team.
The support team reviews the request and verifies eligibility based on the refund policy.
Approved refunds are processed using the original payment method within 14 days of approval.
These policies and procedures should provide a framework for managing your online program effectively while ensuring a positive experience for participants.